Help & Support Center
Find clear answers to common questions about shopping, shipping, sizing, and policies.
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Browse our collections, choose your desired size and color, and click 'Add to Cart' or 'Buy Now'. Proceed to checkout, provide your shipping details, and select your preferred payment method to confirm.
No, you can order as many items as you wish. However, some exclusive collections or flash sale items may have per-customer quantity limits based on available stock.
You can modify or cancel your order within 2 hours of placing it by contacting our customer care hotline. Once the parcel is packaged and handed to courier, changes cannot be made.
After confirming your order, you will receive an Order ID via SMS and email. Enter this on our 'Track Order' page to view real-time shipping updates.
Delivery inside Dhaka is ৳80 and outside Dhaka is ৳150. Free shipping promotions may apply on eligible order thresholds.
Deliveries within Dhaka typically take 1–2 business days. Outside Dhaka deliveries take 3–5 business days.
Yes, we deliver to all 64 districts nationwide across Bangladesh. Remote upazilas or island areas might require slightly more time.
The delivery rider will call you prior to delivery. If you are unavailable, a second delivery attempt will be scheduled for the following day.
Contact our customer support team within 7 days of receiving your item. The item must be unused, unwashed, and in its original packaging with tags intact.
Please notify us within 24 hours of receipt with clear photos of the item and packaging. We will immediately arrange a replacement or full refund at no extra cost.
Once we inspect and approve the returned merchandise, refunds are processed within 5–7 business days to your original payment method or mobile wallet.
We accept Cash on Delivery (COD), bKash, Nagad, Rocket, and direct bank transfers.
Yes, Cash on Delivery is available across all 64 districts of Bangladesh. You only pay when you receive the parcel.
Yes! Special cashback or promotional discounts are periodically offered for digital prepayments via bKash or Nagad. Check our announcements banner for current promotions.
Each product page contains an accurate size guide chart with chest, length, and shoulder measurements in inches. If in doubt, reach out to our support team for fitting guidance.
All Retdot t-shirts and apparel are crafted from premium combed cotton and high-grade blends, undergoing strict quality checks for durability and comfort.
Selected upcoming styles feature a 'Pre-Order' button when available. You can reserve them before they arrive at our warehouse.
Yes, you can order quickly as a guest. Creating an account allows you to save addresses, track orders effortlessly, and earn loyalty perks.
Yes, your personal data is protected with SSL encryption and is never shared with third parties, following strict data privacy standards.
Click on 'Forgot Password' on the login page and enter your registered email address to receive an instant password reset link.
If you could not find the answer you need, our customer support team is always happy to assist you.
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